AI voice and conversational systems

Voice and chat assistants your customers can use.

Customers call and message at all hours with the same questions: opening times, prices, availability, order status, booking changes. An AI voice or chat assistant can answer them instantly, book appointments and collect details, then hand over to your team when a person is needed.

We build conversational systems only where they add real value, keep them focused on clear tasks, and design the escalation path first, so customers are never stuck talking to a machine that cannot help.

Read the FAQ

What you get

  • Always availableInquiries answered at any hour, in a consistent and friendly way.
  • Fewer repetitive callsYour team handles the conversations that need a person.
  • Captured detailsEvery conversation leaves a clean summary and the right data in your system.
  • Smooth handoverA clear path to a human, with context passed along.

Where it helps

  • Incoming inquiry handlingAnswer common questions about services, prices, hours and policies.
  • Appointment schedulingBook, reschedule and confirm appointments in your calendar.
  • FAQ assistantA website or messaging assistant trained on your own approved answers.
  • Lead qualificationAsk qualifying questions and pass promising leads to sales with a summary.
  • Follow-up workflowsReminders, confirmations and check-ins after a visit or purchase.
  • Order and status updatesLook up an order or ticket and give the customer the current status.
  • Internal voice assistantsHands-free lookups for staff on the move, like stock or schedule checks.
  • Multilingual supportConversations in the languages your customers prefer, where the chosen models support them.

How we build it

  1. 01 DiscoverWe review real calls and messages to find the questions worth automating.
  2. 02 DesignConversation flows, tone of voice, data access and the escalation rules.
  3. 03 BuildWe connect calendars, CRMs and your knowledge base, and test with real scenarios.
  4. 04 DeployLaunch on your website, messaging or phone line, with monitoring and transcripts.
  5. 05 ImproveWe review conversations, fix gaps in answers and refine the flows.

AI isn't finished at launch. Every system we ship is evaluated and monitored in real use.

Safeguards, built in

  • Verification for sensitive actionsIdentity checks before changing bookings, accounts or orders.
  • Human escalationCallers and users can reach a person, and complex cases are routed automatically.
  • Approved answers onlyThe assistant answers from your approved information, not guesses.
  • Transparent to customersCustomers are told they are talking to an AI assistant.

What we build with

AI and LLMsOpenAI API (GPT-4o runs in production in Vikku Labs' own products), structured outputs, prompt and evaluation pipelines; other models when a project needs them

AutomationAPI integrations, webhooks, scheduled jobs, transactional email, event-driven workflows

EngineeringReact, Next.js, TypeScript, Node.js, Python, PostgreSQL, MongoDB, Supabase, AWS, Vercel, Docker, React Native

See our AI in action: try the AI Visibility Score or the AI Project Planner, both running GPT-4o in production.

Frequently asked questions

Where can a voice or chat assistant run?

On your website, in messaging channels, or on a phone line, depending on your needs. During discovery we recommend the channels your customers actually use.

Can it book appointments directly?

Yes. It can check availability and book, reschedule or cancel in your calendar or booking system, with confirmations sent automatically.

What happens with questions it cannot answer?

It hands over to your team with a summary of the conversation, or takes a message and creates a follow-up task, so no customer is left without a reply.

Is a voice agent right for every business?

No. It works best when you receive many similar inquiries. If most of your calls are complex or sensitive, we will tell you, and a simpler assistant or better routing may serve you better.

How much does it cost?

It depends on scope: how many workflows, systems and users are involved, and how much accuracy and oversight the work needs. Every project starts with a free discovery call, and you get a written scope and estimate before anything is built. For a quick ballpark, try our free Project Estimator.

Is our data safe?

We use your data only for your project, give each system the minimum access it needs, and keep secrets on the server, never in the browser. By default, data sent through the OpenAI API is not used to train OpenAI's models. If your data is sensitive, we design around it from day one, for example by masking personal details before they reach a model.

Do you support it after launch?

Yes. AI systems need monitoring: we track quality and cost, fix failures and improve prompts and workflows as real usage comes in. Most clients stay on a light monthly retainer after launch.

Do you work with businesses outside India?

Yes. We work with clients in India, the USA, the UK and the Middle East, remotely across time zones over video calls and shared project tools.

Related services

  • AI AgentsVikku Labs builds custom AI agents that answer customers, qualify leads, process documents and update your CRM, with permissions and human oversight built in.
  • AI AutomationVikku Labs is an AI automation agency that removes repetitive work: lead handling, onboarding, data entry, documents, reporting and follow-ups across your existing tools.
  • AI IntegrationVikku Labs integrates AI into your existing website, app or internal systems: LLM APIs, RAG document search, data extraction, AI reporting and model evaluation.

Tell us what you want AI to do.

Book a free AI discovery call. We'll tell you honestly whether AI is the right fit, and what the practical next step is.