Refund & Cancellation Policy

Last updated: September 2026

We want you to be happy with Vikku. This policy explains when and how refunds and cancellations work.

1. Overview

This Refund & Cancellation Policy applies to paid subscriptions and services purchased from Vikku (vikku.in), including Vikku PM subscriptions. Payments are processed securely via Razorpay.

2. Free Tools & Free Tier

Our AI tools and the free tier of Vikku PM are provided at no cost and require no payment, so no refunds apply to them.

3. Subscription Refunds

If you purchase a paid subscription and are not satisfied, you may request a refund within 7 days of the initial payment, provided the service has not been substantially used. Renewal payments are not automatically refundable, but you can cancel at any time to stop future charges.

4. Custom Project & Agency Work

Custom software / agency engagements are governed by the specific proposal or contract signed for that project (including milestones and payment terms). Amounts tied to completed milestones or work already delivered are non-refundable. Please refer to your signed agreement.

5. Cancellations

You can cancel a subscription at any time from your account or by emailing us. Cancellation stops future billing; it does not automatically refund the current period unless you qualify under Section 3.

6. How to Request a Refund

Email connect@vikku.in with the subject line "Refund Request", the email associated with your account, and your payment/subscription ID. We aim to respond within 3 business days. Approved refunds are issued to the original payment method via Razorpay and may take 5–10 business days to appear.

7. Contact

Questions about billing or refunds? Email connect@vikku.in.